This Robofy review is based on the official Robofy pricing pages and technical documentation for 2026. Pricing, credits, plan limits, and product availability can change. Confirm current terms before subscribing.
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Verdict: Robofy is worth a structured trial for small and midsize businesses that need more than a scripted FAQ widget. Its documentation describes AI agents for website and WhatsApp conversations that can use business knowledge, connect to external APIs, capture or route leads, and hand conversations to human teams.
Robofy appears most suitable when you have one clear workflow to improve: answering support questions from approved content, qualifying leads, handling booking requests, or connecting conversations to an operational system. The main cautions are its credit-based usage model, conflicting published agent limits on its pricing page, and limited independent-review evidence available in the reviewed materials.
If that matches your needs, start with a contained proof of concept through Robofy. Do not assume the entry-level subscription price reflects your full cost until you have measured credit use with realistic conversations and confirmed the applicable plan limits.
What is Robofy?
Robofy positions itself as an AI-agent platform for customer conversations on websites and WhatsApp. Unlike a conventional chatbot built around fixed buttons and predefined replies, Robofy’s documentation describes agents that can use business data in a knowledge base, call external API tools, and transfer conversations to a human team.
The documented knowledge-base sources include URLs, PDFs, and FAQs. Robofy also describes custom API tools for actions such as checking inventory, creating reservations, and processing order updates when the relevant business system is connected.
This approach is commonly called retrieval-augmented generation, or RAG: the agent retrieves information from supplied business material while responding. It does not guarantee every answer will be correct. Source quality, configuration, prompts, and the permissions granted to API tools affect the outcome. Test real customer questions and exceptions before public deployment.
Robofy features, channels, and integrations
The capabilities below come from Robofy’s own documentation and pricing materials. They are vendor-described features rather than independent performance tests.
- Website chat: AI agents and custom web-chat interfaces.
- WhatsApp: Robofy’s architecture documentation describes an Official Meta WhatsApp Cloud API integration.
- Knowledge bases: URL, PDF, and FAQ content for grounding responses.
- Human handoff: escalation from an agent to a human team.
- API actions: workflows such as inventory checks, reservations, and order updates.
- APIs and webhooks: connections for CRM integrations, lead routing, internal tools, custom chat interfaces, and backend workflows.
Robofy’s pricing and documentation also reference WordPress, Zapier, voice AI, meeting integrations, Facebook Messenger, email and callback features, Google Sheets lead routing, and WooCommerce-related use cases. The reviewed material does not establish that every option is included on every plan or available in every implementation. Confirm channel access, setup requirements, and third-party charges before choosing a tier.
For WhatsApp-focused teams, the July 1, 2026 changelog entry records additions for WhatsApp API Contacts, Campaigns, Inbox, and outbound marketing campaigns. That points to a broader workflow than a standalone chat window, but businesses should verify the current requirements for their WhatsApp account and intended campaign use.
Robofy pricing and AI credits
Robofy’s pricing page lists Free, Starter, Pro, and Enterprise plans. The displayed monthly prices are $19 for Starter, $99 for Pro, and $399 for Enterprise. The page also advertises 33% off annual billing. Treat these numbers as a published snapshot, not a quote.
| Plan | Displayed monthly price | Published details to note |
|---|---|---|
| Free | $0 | 2 AI agents, 4,500 one-time credits, and Robofy branding. |
| Starter | $19/month | The plan card lists 2 AI agents. |
| Pro | $99/month | The plan card lists 10 AI agents. |
| Enterprise | $399/month | Confirm included limits, services, and implementation support directly with Robofy. |
Published agent limits are inconsistent
There is a material inconsistency on the same pricing page. The plan cards list 2 AI agents for Starter and 10 for Pro. However, the comparison table lists 5 agents for Starter, 50 for Pro, and unlimited agents for Enterprise. Both sections list 2 agents for Free.
This matters for agencies, multi-location companies, and teams planning separate sales, support, and booking agents. Request written confirmation of the agent limit that applies to your plan, billing term, and configuration before subscribing.
How Robofy credits work
Robofy states that credits pay for both interactions and training. Its published rates are:
- 60 credits per AI message
- 600 credits per voice-AI minute
- 250 credits to add a webpage or file
- $1 per 10,000 credits for paid top-ups
At 60 credits per AI message, a 10,000-credit top-up covers 166 whole AI messages if all credits are used only for messages, leaving 40 credits. That is a planning calculation, not a usage forecast. Multi-message conversations, voice use, and knowledge-base additions consume credits differently. Robofy’s changelog includes a June 2, 2026 entry covering message-credit and training-credit usage rules.
The pricing page also advertises a 14-day refund window for subscription purchases and states that paid plans remove Robofy branding. Before paying, verify refund eligibility, exclusions, cancellation rules, annual-billing conditions, plan-change options, and whether consumed credits affect a refund.
How technical is Robofy to implement?
Implementation effort depends on the workflow. A website agent trained on stable FAQs, URLs, and PDFs should be less involved than an agent that reads from or writes to a CRM, booking tool, inventory system, or order-management system.
- Lower complexity: Answer common website questions from approved FAQs and documents.
- Moderate complexity: Capture lead details and route them through an API, webhook, CRM, or spreadsheet workflow.
- Higher complexity: Allow an agent to trigger reservations, inventory checks, or order updates through custom API tools.
Robofy’s APIs and webhooks provide flexibility for businesses with clearly defined processes. They also require safeguards. Use test data, restrict permissions, define a human fallback, and check what happens when an external system returns incomplete data or fails. Do not move a transactional workflow to production until those cases have been reviewed.
Security, privacy, and compliance considerations
The reviewed technical architecture documentation states that data in transit is encrypted using TLS 1.2+ and that files in S3 are encrypted at rest with AES-256. It also describes AWS Cognito authentication and role-based access control. These are vendor-published technical statements, not independent certification or audit evidence.
Robofy also supplies separate Security & PII, GDPR, Data Processing Agreement, and Privacy Policy pages. Because the reviewed evidence does not substantiate the specific contents of those pages, prospective buyers should review the current documents directly and confirm their applicability before sending sensitive customer data through the platform.
For a privacy or security review, ask about data retention and deletion, subprocessors, access controls, incident procedures, applicable hosting arrangements, and the contractual data-processing terms available for your account. Organizations with formal compliance obligations should involve their own legal, privacy, and security teams.
Independent customer feedback: insufficient evidence for a firm conclusion
G2 and Capterra listings were supplied as potential independent sources, but the available source evidence does not substantiate current ratings, review counts, reviewer dates, or review content. As a result, this review cannot use those listings to make a reliable claim about broad customer satisfaction or long-term reliability.
Buyers should read the live G2 listing and Capterra listing, while paying attention to review volume and whether reviewers use comparable channels, integrations, and workloads. For a consequential rollout, request customer references relevant to your industry or workflow and prioritize a hands-on pilot over star ratings.
Robofy advantages and limitations for SMBs
Advantages
- Documented combination of website chat, WhatsApp, knowledge bases, human handoff, and API-based actions.
- Knowledge-base inputs include URLs, PDFs, and FAQs.
- APIs and webhooks can support lead routing and custom operational workflows.
- The Free plan provides a low-barrier way to test one narrow use case.
- The supplied architecture documentation addresses encryption in transit, encrypted S3 file storage, authentication, and role-based access control.
Limitations
- Starter and Pro agent limits conflict across the published pricing page.
- Credit consumption may be difficult to forecast before testing real conversation length, voice use, and training activity.
- Advanced integrations and transactional API actions require technical planning, restricted permissions, and failure handling.
- The reviewed evidence is not enough to draw a robust conclusion from independent customer reviews.
- Channel and integration availability may vary by plan or implementation and requires direct confirmation.
Who should consider Robofy?
Robofy appears best suited to service businesses qualifying inquiries or handling booking requests, retailers answering product and policy questions, and operations or agency teams that need lead routing or custom API-driven workflows. Its potential value is strongest when one platform can provide knowledge-grounded answers and support a defined next action.
It is likely a weaker fit for a business that needs only a static FAQ or basic live-chat routing. A simpler tool may involve less configuration and fewer variables to manage. It may also be a poor fit for organizations that require independently verified compliance evidence or an extensive independent-review record before procurement.
When to compare alternatives
This review does not rank competitors because the reviewed sources do not provide separately verified current pricing and feature data for other platforms. Compare alternatives if you need a specific channel, a simpler FAQ-first tool, predictable non-credit pricing, deeper native CRM or booking connections, or documentation that meets a formal procurement requirement.
Use the same test script across vendors: identical knowledge-base content, 15 to 20 customer questions, one human-handoff test, and one safe integration test. Compare answer quality against approved information, routing behavior, setup effort, usage cost, and contract terms—not just feature lists.
What to test before subscribing
- Run real questions: Include routine inquiries, vague requests, policy exceptions, and questions not covered by your source material.
- Check answers against approved content: Compare responses with current policies, product information, and known correct answers.
- Test handoff: Make sure customers can reach a person and that your team receives useful conversation context.
- Measure credits: Model a complete customer journey, knowledge-base additions, and any voice use.
- Validate one connection: With safe data, test a lead route, booking flow, CRM update, or API action.
- Confirm commercial scope: Obtain written confirmation of agent limits, included credits, channels, branding, support, top-ups, refunds, and annual terms.
- Review data handling: Assess the current privacy, security, and contractual documents that apply before sharing sensitive customer data.
Is Robofy worth it in 2026?
Robofy is worth testing for an SMB that wants website and WhatsApp AI conversations, knowledge-base support, human handoff, lead routing, booking-oriented workflows, or custom API actions in one documented platform. The Free plan and displayed $19-per-month Starter price make a focused proof of concept relatively accessible.
It is not a buy-on-headline-price product. Resolve the published agent-limit discrepancy, measure credit use in a real workflow, verify the channels and integrations you need, and review the current data-processing and security documents that apply to your organization. If those checks work for your business, Robofy is a reasonable customer-conversation automation candidate. If you need a simple FAQ widget, fully predictable usage costs, or stronger independently substantiated customer evidence, continue comparing options.